Money-Back Guarantee

Money-Back Guarantee

Many of Air Freight Pro delivery services come with a Money-Back Guarantee. If your parcel arrives later than scheduled, you'll receive money back.

Guaranteed Services

We offer a Money-Back Guarantee on express next day delivery services and many others. Air services into the EU are guaranteed such as UPS Express Saver, UPS Express, TNT Global Express and FedEx International Priority.

Many international destinations with longer transit times also come with a Money-Back Guarantee.

We also offer a next day guarantee to UK destinations via our UPS Standard and TNT Next Day services.

Non-Guaranteed Services

Shipments with a Large Package, Additional Handling or Remote Area surcharge are non-guaranteed. Large, long and unboxed items take longer to sort as they are non-conveyable.

Economy services and deliveries to various distant destinations are non-guaranteed. All road services into Europe are non-guaranteed - UPS Standard, TNT Economy Express and DHL Economy Select. These have a 2-3 working day transit time and the majority of time the carrier will deliver within this time frame, but it can be longer if there are unforeseen circumstances.

European road services are great for non-urgent deliveries but I would recommend choosing a guaranteed service if the shipment is time critical, especially given various cross-border issues at the moment.

The easiest way of telling guaranteed from non-guaranteed services on our booking portal is guaranteed services are next day services and they're dearer - although not all the time, sometimes they're cheaper!

Please note that carrier collections are not guaranteed. For full terms and conditions please contact Air Freight Pro on 0330 350 3300.