Terms of Service

Terms of Service

World Parcels Ltd is a World Options business operated under franchise.

Please familarize yourself with the terms and conditions of the carrier you're using before booking. These can be found on the carrier's website and/or World Options booking portal.

World Options Account

When you use the services of World Options you agree that you are an authorized representative of your company and that you are opening an account with World Options for your company. By ordering services from World Options you, and your company, understand that you will not receive transportation services directly from World Options but that you will receive discounted billing from World Options for shipping services provided by a carrier or carriers.

You agree to the terms and conditions in the World Options Account Application form. You agree that the information provided in the World Options Account Application form for the purpose of obtaining credit is warranted to be true.

You agree that World Options may cancel your account at any time without prior notice for any reason or no reason.

Subject to the Terms and Conditions of Carriers

These conditions apply to each shipment you arrange through World Options to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. Each time you book a shipment, you do so on these conditions. You agree that all shipments are subject to the terms and conditions of the carriers, as well as these terms and conditions. You agree to become familiar and comply with each carrier's terms and conditions, which can be found on each courier's websites and/or air waybills prior to tendering any shipments.

You hereby agree to indemnify World Parcels and World Options in respect of all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit and all interest, penalties and legal costs calculated on a full indemnity basis and all reasonable professional costs and expenses) suffered or incurred by us in connection with your breach of such terms and conditions.

Rates

You agree not to resell the services of World Options to other companies and you agree to immediately notify World Options if another company is found to be using your World Options account. You agree that any quoted rates may change if the characteristics of the actual shipment differ from those reported by you such as: weight, dimension, commodity or any other conditions not accurately described at the time the shipment is processed.

Payment

You agree to the above terms and conditions of use and the payment terms set out on the World Options Account Application form, as amended by agreement in writing from time to time.

Payment is required via direct debit or in advance via credit/debit card, PayPal or bank transfer. Credit is subject to approval. Payments from successful invoice queries will be credited in arrears.

The charges for each shipment relate directly to the weight and dimensions you enter. If the actual weight and dimensions of your shipment are greater than those entered additional charges will apply to your initial payment.

Prepay deposits are non-refundable and will expire one year after your last deposit. Shipments are audited against quoted size and weight with adjustments stored in payment history.

Items returned from non-EU countries are subject to return charges.

Your Obligations

When you book a shipment through World Options you shall ensure that the terms of the shipment and any information provided are complete and accurate and you shall co-operate with World Options and relevant courier in all matters relating to the shipment.

If you fail to comply with the above, World Options and/or the relevant courier shall, without limiting any other rights or remedies, have the right to suspend any and all shipments until you remedy the default, and we shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from the failure or delay of the shipment. You shall reimburse us on written demand for any costs or losses sustained or incurred arising directly or indirectly from any such default.

Collection

The carrier address label needs to be securely attached to your item ready for the driver to collect. You will need a printer to use our service.

Please ensure you are in during the parcel ready time and the latest collection time you have detailed. At least 4:30pm or later needs to be selected as the close time in order to guarantee a collection.

A time window of at least 2 hours between parcel ready time and closing time needs to be given.

All carrier collections are not guaranteed – collections are generally made in the afternoons.

Your address location will have its own cut off times to book a collection by. The cut off time for your area may vary between carriers; please check this with the carrier.

Delivery

Delivery times are based on an estimated collection date and time. Transit times are subject to the collection and delivery location plus the weight, size and packaging of the shipment. International transit times are also subject to security and customs clearance performance.

Please note that, even where specified deliveries are guaranteed, some areas of the UK and other worldwide destinations do not offer a guaranteed service. All shipments with a large package, additional handling or remote area surcharge are non-guaranteed. Please contact us if you need assistance.

For deliveries to countries outside the EU a commercial invoice is required for customs clearance. Parcels without a commercial invoice will be delayed or returned.

Customs procedures vary from country to country. Delays can occur as items go through normal customs clearance. Customs may also require additional paperwork from the receiver.

If there is no one in to receive the parcel, further attempts to deliver may be made. Following unsuccessful delivery attempts your item may be returned. Charges may apply.

Packaging

This can be a cause of frustration to both sender and receiver so attention to this area is important.

Please provide sufficient internal cushioning to support the goods inside the box from internal movement and use a strong enough box to provide external protection. You hereby warrant to us that such cushioning will be sufficient to protect your goods from normal movements that take place in carrier systems.

Parcels should not be strapped or attached together, this is not a secure way for parcels to travel in a parcel network. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.

You hereby warrant that all items travelling through our services will be packaged in such a manner so as to be able to withstand a short drop, fragile items should not be sent though our services.

Customer Service

The World Options online system has full track and trace capability. This automated system enables you as the user to check the progress of your shipment. This is your responsibility. We do not see individual shipments as they go through the system.

Please contact our customer service team if you need any help with your shipment.

Customs Information & Charges

Customs charges paid by the sender attracts an admin charge of £15.00, which you hereby agree to pay.

Documents up to 1.5kg do not need a commercial invoice to any destination. These should be declared as zero value. If a value is entered World Options cannot be held responsible for any charges that may apply.

Consignment/s that exceeds the value of £4,699 may be delayed as they will require further documentation for clearance.

Prohibited & Restricted Items

Please see carrier's own terms and conditions for Prohibited and Restricted items.

Hazardous goods are not generally accepted. Please contact us for details.

Limitation of liability

Nothing in these Conditions shall limit or exclude the liability of World Options for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors or fraud or fraudulent misrepresentation.

World Parcels and World Options will not be held liable for any loss of business due to any delayed, damaged or lost shipments nor for any indirect, special or consequential loss or damage.

Termination

Without limiting its other rights or remedies, World Options may terminate your account with immediate effect by giving written notice to you if you commit a material breach of any of these conditions, including failure to pay any amount due on the due date for payment, suspend or threaten to suspend, or cease or threaten to cease to carry on all or a substantial part of your business.

Governing Law and Jurisdiction

These terms and conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

DISCLAIMER

Whilst every effort has been made to ensure the accuracy of the information contained in all our web pages, the content is naturally subject to change and we cannot guarantee its accuracy or currency.

We reserve the right to make changes to the information on the site without notice. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to our site or any content on it, whether express or implied.